Location
238 Besserer St, Ottawa, ON
Client Profile
The Galleria 2 is a 40+ storey luxury condominium in Ottawa serving high-net-worth residents in a full-service residential environment.
The Challenge
The property required a stronger front-desk security and concierge presence to support both resident experience and building safety. Key concerns included unauthorized visitors, package theft, and a lack of accountability at the front desk.
Our Solution
Sentry Security Group deployed concierge-trained security professionals who combined hospitality standards with strict security procedures. The solution included visitor verification, access control protocols, live CCTV monitoring at the front desk, resident interaction training, and daily reporting to property management.
The Result
The building achieved full control over entry points, eliminated unauthorized visitors, improved resident satisfaction, and strengthened the overall perception of value and professionalism within the property.
